GameStop, the world's largest video game retailer, offers the best selection of new and pre-owned video gaming consoles, accessories and video game titles, in both physical and digital formats. GameStop also offers fans a wide variety of pop vinyl toys, collectibles, board games and more. Through GameStop's unique buy-sell-trade program, gamers can trade in video game consoles, games, and accessories, as well as consumer electronics for cash or in-store credit.
The retailer operates thousands of locations around the world under the GameStop, EB Games and Micromania retail brands. Fans can find their local GameStop store using the company's online store locator tool. About GameStop GameStop, the world's largest video game retailer, offers the best selection of new and pre-owned video gaming consoles, accessories and video game titles, in both physical and digital formats. GameStop's return/exchange policy is the most ridiculous thing I've ever seen in my life. None of their associates are properly trained/informed of their policy.
We have 4-5 stores within a 20-minute drive of our home, and every one of them will tell you something different when you buy games about their return and exchange policy. GameStop offers "coupons" -- like I had a buy 2, get 1 free pre-owned coupon. BULL CRAP. I went to a different store because they were the only one in my area that had the pre-owned game my daughter wanted. He argued with my husband for about an hour about exchanging the game before he agreed to do it. Then said he was going to call the original store we bought the 3 games from and tell them they were wrong.
My daughter is 9 years old and just got her first game system. The ridiculous crap that GameStop put us through has made it so I may never purchase another game from their company again. I bought a pre owned switch in store in November. Thought everything worked great until I started running out of storage and decided to buy an SD card. First SD card didn't work so I bought an Nintendo brand SD card and it still didn't work. The SD card reader in my preowned switch is trash.
GameStop should have caught that before selling it to me. It's like they don't even check the consoles before selling them again. I luckily bought a 1 year warranty, however when I went to return it for a new preowned switch they wouldn't let me and said I would need to leave my switch in store to "pay" for the new refurbished one they will order online. There is no reason they should keep my old switch, leave me empty handed, and having to wait for a new one.
They already screwed me over by selling me a pre owned switch ("guaranteed to work" it says on the box) and it doesn't even completely work. All these comments tell me I should not trust GameStop and now I see why. Watch it get lost in the mail and them I'm out of a console and money like these other people in the comments.
And even if I was to do as they say and even if they did get me a new pre owned switch, how can I trust that that one will work? Ugh just a totally bad experience with GameStop. GameStop Corp., a specialty retailer, provides games and entertainment products through its e-commerce properties and various stores in the United States, Canada, Australia, and Europe. It also sells collectibles comprising licensed merchandise primarily related to the video game, television, and movie industries, as well as pop culture themes. As of January 30, 2021, it operated 4,816 stores. The company was formerly known as GSC Holdings Corp.
GameStop Corp. was founded in 1996 and is headquartered in Grapevine, Texas. What is wrong with parents nowadays, does no one teach responsibility anymore? All I see is a bunch of people who opened new products and didn't like them, threw out the receipt before the 7 day window expired or threw out a box in the same window. Didn't your parents teach you better than that? When a return policy says you need a receipt and the initial packaging hold on to it until the return policy expires, its not rocket science its in the return policy.
And play a game console in the store before you buy a new one if you think you might not like it. If you open a brand new product and dont like it that is the game companies fault, dont expect the store to take the hit for a brand new product becoming used once you open it and use it. With all the youtube videos and online reviews nowadays there is no excuse for paying hundreds of dollars for a system you dont like.
When it comes to games buy a used copy if you think you might need to return it bc you might not like it, they will do that bc it doesn't cost them anything when you return it, unlike buying a new game and returning it slightly used. And lady with the son who turned in there system for 12 bucks, your son is lying and either pocketed or spent all the money, be a good parent, get to the bottom of it and teach him a lesson, dont take it out on gamestop. The company operates thousands of locations nationwide, and fans can find their local GameStop using thestore locator tool. I bought a brand new Ps4 Pro, and their 2 year warranty (that they were eagerly pushing for $60 added on to the cost) from gamestop on October 7th 2018. On December 29th 2018 I downloaded the 6.20 PlayStation update and after it was completed the console was never able to turn back on again.
I took this item back to the store and did get an exchange but upon checking out they informed me that I could purchase another 2 year extended warranty or not because they wouldn't exchange it under the store warranty. I think this was a huge mistake buying this product at gamestop because this purchase was expensive and only lasted a little over 2 and a half months. Now as far as the warranty they don't tell you that it's only good for a 1 time exchange and then it's void. This information is not told to you nor printed on the receipt. Or even posted in the store for that matter.
Basically I paid $60 for a 2 year warranty that lasted for 84 days on a brand new Ps4 Pro that was over a couple hundred dollars. I hope everyone complaining about their return policy reads this comment. It is because of these people that GameStop is required to have this policy.
They abuse the system and con the employees. There is only so much a company can take before they start losing money and must change their policy to be a very strict one, which GameStop has clearly done. They don't care about their customers, all they care about is ripping off people. Why does it take 25 days to get back my money even though I returned it immediately the next day? I don't understand why couldn't they put the money back in my debit card instead of forcing me to wait till the end of the month. My son saved his money and purchased a refurbished PS-4 console for $340.00 The console did not work.
If kept freezing, it would not download games and it never operated correctly. He attempted to call customer service and stayed on the phone for 2 and a half hours. He then went to UPS to return the item and was told that he did not have the correct return label. He ended up having to pay an additional $54 to return the console and still has been unable to contact customer service.
We are not sure what action they will take, but he could have purchased a brand new console for what he has paid thus far. GameStop is in the headlines this week given the immense surge in its stock price and the crowdsourced, Reddit-inspired effort to make it so. GameStop, a gaming retailer specializing in video games and consoles, has not been in great shape given the drop in traffic to its stores during the Covid-19 pandemic. With the retailer's value continuously fluctuating in the stock market, GameStop has grabbed our attention again after having done so last week with news that it had restocked the Playstation 5 and Xbox X and S models. As the retailer continues to dominate headlines, it might be a good time to learn more about the gaming store, which sells much, much more than video games and gaming consoles. I would just like to know what is the exact policy about defective products.
I read some stores refuse you or force you to buy a warranty or even try to get you to pay full price for a faulty item replacement. I had some faulty systems that were purchased and I want to make sure if they are defective that I can exchange the system at any GameStop store. Each store shouldn't have it's own policy when it clearly states that any defective product can be exchanged within 30 days. It doesn't mention a limit on exchanges of what can be exchanged.
I called different stores and they all claim something different and one claimed I had to buy a warranty first to get an exchange. I don't understand how the policy can be used so loosely. I can understand that they want to protect the stores from abuse but it is not a customer fault when a product is faulty and defective. I shouldn't have to travel to different stores to get an exchange on a defective product.
I bought a sd SanDisk card for my Sega handheld. Unfortunately, these are picky with ad cards. I asked the employee who seemed to know a great deal on these and said it would guarantee to work. I asked him about the return policy and he told me as long as I have my receipt. It did not work and not even a week later, I went to return it with my receipt and the employee gave me a line of crap that they do not accept opened items, after I had asked what their return policy was when I bought it. Now I'm out 40 bucks, not very much, but I have no use for this sd card and I was lied to.
This is the last time I shop there for anything You guys are thieves. I'm sorry, but this really has nothing to do with the return policy. You guys should really be more careful with your technology. No crap GameStop isn't going to refund a purchase when it was ruined because of you guys.
Don't get mad at the company for not accepting an Xbox 1 with cheese shoved into the disc slot. Now some of these stories I get, but just comeback a few hours later when that person leaves, don't stop shopping here. I personally have never had a bad experience, if I was misinformed they told me the truth, there were two employees that even told me not to buy something. That being a $80 Xbox and a cheap controller.
Instead of shoving it into my face and taking my money they informed me about the product and helped me make a more educated choice. I had made the blind mistake to allow the clerk at the store to order me a controller online instead of taking a moment to remember this was the commercial online and not their inter store set up I was thinking. So as usual, the online store sent me a product that arrived 10 days after payed date, although not shipped until 4 days after purchase. Now I I've spent as much as a new one with shipping, have to send it back, and not sure if I will get a refund or what I actually ordered? I'm so confused how a business could be run so bad at the online level. Of course, no email reply yet asking for assistance.
The label was created with the shipping company but never made it to the post office. I called after the package delivery date kept pushing back 3-5 days every day I checked on it. They said sorry for the inconvenience we will be sending you a replacement.
I waited about a week before I received an e-mail stating I was getting a refund that day was Oct 30th till this day I still have not received a refund. I called back in they said I would have an answer from corporate in 24 hours. Terrible online experience on top of everything I still haven't received the points back that I used on the purchase.
Customers can also make their dollars go further by trading in pre-owned games, consoles and electronics for credit toward their purchases -- making technologies like virtual reality more affordable. GameStop is also making it easier for customers to purchase gifts through its holiday layaway program. Now through December 16, customers have the option to reserve and pay for many of this year's hottest consoles, headsets and hard drives through GameStop's layaway program. A $25 minimum deposit is required to start a layaway contract. All layaways must be paid off and picked up at the store location where the original deposit was made by the end of operating hours on December 21.
Those of you complaining that you can't get full refunds on your new games. That is a typical policy in any store on new electronics. At least game stop is willing to give you a partial credit. If you aren't sure about a game, maybe you should rent it before buying it. And those of you with discs that freeze, you can easily go into game stop and have them give you another copy.
Of you want to play it safe, buy used games. You get 7 days to play it and return it if you don't like it for a full refund or a cash refund if you're a pro member, which also saves you 10 percent on used games. I bought a new PlayStation 4 bundle online and received a used one. So I go to the local GameStop to be told they can't give me what I ordered. The cashier said he couldn't do anything but give me a refund. Since I used a debit card they had to put it back on the card.
He said it would go straight back on my card. All because GameStop refused to send me what I ordered. Then lied about the money would be back on it before I left the store. I will never ever by anything from this place.
I will tell everyone how screwed up the whole experience with buying new PS4. That your better off coming in to a local GameStop. And now I can't get PS4 in-store till my refund is back on my card. This store obviously don't care about any of their customers.
Then after funds were removed from my card I received a email stating order cancelled due to the store not having them in stock. The order should have been verified before funds removed. It took minutes to take the money but days to receive a refund. I bought a ps3 a couple moths ago and a month after I got it it started to glitch up and randomly shut down and it would go crazy and the screen would turn different colors. Also it would not save any information on my game. I wanted to know if I could get a full refund on my console and all my games.
I also bought some games on the PlayStation store so I was also wondering if I could get my money back for those too because like all the others items it is totally defected. I bought a Nintendo switch played for 3 days didn't like it and have receipt and they won't let me exchange for a differnt consol or store credit what aholes i paid more then 500 on the purchase and wasnt satisfied. I was literally just told that if I open a brand new product and it doesn't work, they will not take it back if I did not purchase their additional "warranty". I am pretty sure that is in direct violation of their own return policy and I should not have to pay extra money on a brand new product on the off chance it is defective out of the box.
